Your username is your email address. Reset your password by clicking the “forgot password?” link beneath the login box at the top right of the website, and try logging in using your email address and your newly reset password.

If you are still having login issues, please email Jenna Hicks at jenna [at] healthra [dot] org.

HRA’s 2025 website updates include consolidating our email listserv subscriber list with the list of HRA website users; soon, the HRA listserv will be replaced by website-embedded discussion forums. Listserv subscribers will still be able to receive and respond to forum posts via email, but will need an HRA website account in order to do so. If you were previously a subscriber to the HRA listserv but did not have an HRA website account, we may have created a new account for you so your access to the listserv/forum is maintained.

Your HRA website account username is your email address. To get your password, click the “forgot password?” link beneath the login box at the top right of the website, and log in using your email address and your newly reset password.

If you are still having login issues, please email Jenna Hicks at jenna [at] healthra [dot] org.

The email address for each member organization’s account administrator can be found on the Member Organization Directory in the ‘Contact Email’ column. The Directory is only visible to users that are logged into the HRA website.

Each organization has an account administrator assigned to the membership; this account administrator is able to add and remove individuals from the organization’s membership.

1. Log in as the account administrator for your organization, and click ‘Manage Account‘ (upper right corner of the website, next to the login box).
2. Click the ‘Subscriptions’ tab.
3. Click ‘Sub Accounts’ on the far right of the Subscriptions tab. The Sub Accounts link/page is only available for the account administrator for the organization.
4. Click ‘Add Sub Account’ to open the new user menu.
5. Enter the new user’s email address, first name, and last name into the appropriate fields.
6. Check the ‘Send NEW members the welcome email’ box, and click ‘SUBMIT’.

The new user has been added to your organization’s HRA membership!

Each organization has an account administrator assigned to the membership; this account administrator is able to add and remove individuals from the organization’s membership.

1. Log in as the account administrator for your organization, and click ‘Manage Account‘ (upper right corner of the website, next to the login box).
2. Click the ‘Subscriptions’ tab.
3. Click ‘Sub Accounts’ on the far right of the Subscriptions tab. The Sub Accounts link/page is only available for the account administrator for the organization.
4. Scroll down to the table of existing sub accounts, and click ‘Remove’ next to the team member who should be removed from the membership.
5. A pop-up message will appear asking ‘Are you sure you want to remove this sub-account?’. Click ‘OK’.

The specified user has been removed from your organization’s HRA membership!

Self-Service via Account Administrator

Each organization has an account administrator assigned to the membership; this account administrator is able to promote an existing user affiliated with the membership to be the account administrator. Only one user can be the account administrator at a time; promoting a user to be the new account administrator will demote the existing administrator to a sub-user.

1. Log in as the account administrator for your organization, and click ‘Manage Account‘ (upper right corner of the website, next to the login box).
2. Click the ‘Subscriptions’ tab.
3. Click ‘Sub Accounts’ on the far right of the Subscriptions tab. The Sub Accounts link/page is only available for the account administrator for the organization.
4. Locate the existing user on the list of sub-users that should be the new account administrator. Click ‘Make Parent’ on the far right side of the sub-user table.
5. A notification will open asking ‘Are you sure you want to make this user the corporate account holder and demote the current account holder to a sub-account?’ Click ‘OK’ to complete the account administrator role transfer.
6. The previous account administrator will be demoted to sub-user immediately; they will still be affiliated with the organization’s HRA membership.

Get Help from HRA

If you are not sure who is the account administrator for your organization, or they are not able to access their account, please reach out to Jenna Hicks at jenna [at] healthra [dot] org so we can designate an appropriate account administrator for your organization’s HRA membership.

Each organization has an account administrator assigned to the membership; this account administrator is able to edit the organization’s profile.

1. Log in as the account administrator for your organization, and click ‘Health Research Alliance’ in the upper left corner to access the Member Organization Dashboard.
2. Click on your organization’s name to open the profile editor.
3. Click through the three tabs (Member Organization Overview, Member Organization Details, HRA Platforms) and update the desired fields.
   1. To edit the organization’s logo, click on the Featured Image, upload the desired logo image file, and click the ‘Set Featured Image’ button in the bottom right corner.
4. Click ‘Update’ to save your changes.
5. Click ‘Health Research Alliance’ in the upper left corner (as in step 1) to return to the HRA website homepage.